Frequently Asked Questions
Why did the school district change to online registration?
Online registration will save parents and guardians time and will provide greater efficiency in school offices during the opening week of school. This will reduce paperwork, mailing cost, data input time and give our staff more time to support students and families.
What if I do not have an email address?
There are many free, web-based, email providers, and takes just a few minutes to create an account.
Gmail - www.gmail.com - Click "Create an Account."
Hotmail - www.hotmail.com - Click "Sign up."
Yahoo - www.yahoo.com - Click "Sign up."
What if I do not have a computer or internet access at home?
At registration in August there will be a limited computers available. You use a public computer at a Library.
What if I don’t know the number of my emergency contact?
We cannot have an emergency contact without a number listed. This is a required field.
What if I am locked out of registering my student?
Only one parent can complete the online registration for the student. Id you are a two household family one parent may need to complete a paper registration form.
What if I can’t complete online registration?
School staff are available to assist parents Monday through Friday. If you do not have access to a computer or are having difficulty with the process, please be assured that school staff are happy to help.
Is my child’s information from last year already in the new online system?
Yes. Our new system, RegiStar, is securely connected to our student information system. Student information including address and contact information should display when you login with your user name and password.
What information do I need to complete online registration?
Before beginning, we recommend you gather the information that may be needed including emergency contact phone numbers and email addresses, doctor and dentist names and phone numbers, etc. You will also need to provide a working email address and your PIV/Pinnacle Parent Login ID #: (#########).
I’m getting stuck on the first step. Our address has not changed but it is not displaying. What do I do?
In some cases, parents are experiencing this problem. If your address is not displaying, please select YES and re-enter your current address. This will allow you to save the address and continue through the registration steps.
Do I have to complete the process for each of my children individually?
Yes. Our database needs to treat each student individually to account for changes in student’s status on an individual, rather than household, basis. Guardianship and household are not necessarily the same for every student.
Once I log in, what if some of my children (who are students) are not listed?
If you do not see all of your students, please call your child’s school.
Didn’t we complete paperwork last spring?
All returning students must complete online registration. This is different than forecasting for enrollment and classes that took place last spring.